The losses of TV video and Internet customers continue for Charter Communications, which reported its second-quarter results on Friday.
The company, led by CEO Chris Winfrey, during the second quarter to June 30, 2025, lost 172,000 Internet customers, compared with 117,000 Internet subscribers shed during the year-earlier period. It narrowed its loss of TV customers to 21,000, against 80,000 TV customers dropped in the same period of 2025.
Those losses were offset by Charter adding 406,000 mobile wireline subscribers, down from adding 500,000 total mobile wireline subscribers in the year-ago period. The latest customer losses came as legacy cable giants face increasing competition from YouTube and other streaming-era competitors and the decline of traditional TV to reach and retain video viewers.
The company earlier added programmers’ streaming applications in Spectrum’s expanded basic packages to lower churn and had a slight bump in signups when Disney channels were unavailable for YouTube TV subscribers during a recent carriage dispute. Charter had 12.52 million pay-TV customers at the end of the second quarter, down 0.8 percent from a year-earlier 12.6 million.
Overall revenue at Charter slipped 0.7 percent to $13.5 billion, while net income attributable to Charter shareholders rose 5.7 percent to $1.29 billion in the second quarter. TV video revenue fell 9.7 percent to $3.1 billion in the second quarter, which was offset by Internet revenue falling 3.2 percent year-over-year to $5.8 billion.
The latest results for Charter follow the announcement of a $34.5 billion merger with Cox Communications to create a cable behemoth, with enormous scale in both broadband internet connectivity and video.
